Frequently Asked Questions
How can I pay you?
We accept bank transfer, Mastercard and Visa paid over the phone and Paypal. We also partner with Art Money (find out more here) and Afterpay, and devise lay-by solutions.
What are your payment terms?
Payment is due within 7 days of purchase order.
Do you do Lay-by?
For most works of art the answer is yes! Contact us if this is the solution for you.
Can you combine postage?
Yes, contact us for a customised proposal for combined transport.
Can I pick up from you?
Yes, collection by appointment may be available. Our office is located at Level 1, 165 Gertrude Street, Fitzroy, Melbourne.
How do you package works of art?
Unframed items are wrapped in archival material and bubble wrap. Depending on their size, these works will either be shipped flat or in a crush-proof cardboard tube. Framed items are encased in paper or bubble wrap and cushioned with bubble wrapped corners. With over a decade experience packing fine art, we do our utmost to ensure your work of art arrives safe and sound.
How do you transport items?
We provide customised solutions for transporting art worldwide. Depending on the item and your location we may use Australia Post, local or international couriers or a specialist fine art courier.
Contact us if you would like more details.
When will my item be dispatched?
Unless otherwise specified, we will ship your order within seven working days. If variances do occur, they usually relate to the availability of the courier to ship to your area. Nevertheless, we will let you know.
Do you transport works of art with glass?
Australia Post and regular couriers do not take responsibility for breakage of glass. If you item contains glazing it will be removed from the frame when posting. Custom solutions for fragile items may include replacing the glass with perspex 'plastic' glass at extra cost or using a fine art courier that ships glass. Enquire if you would like to explore solutions customised to your location and item.
Do you offer economy Airmail for international post?
Yes, however please note that Australia Post does not provide tracking for its economy service. Thus, if your item is held up in customs we will have no way of determining its location.
Is there anything else I should know about international transport?
International orders may be subject to customs duties which are set by the destination country. All applicable customs fees, taxes, and duties are the sole responsibility of the customer. These fees will be due upon arrival and are in addition to the cost of artwork, shipping and handling.
What is your return policy?
No questions asked, seven days money back. When returning an item, please notify us and ensure it is in the same condition in which it was sold. Unless the item was incorrectly described, the buyer must pay return postage.
What if item arrives damaged?
In the unlikely event that an item arrives damaged, please contact us immediately. We will request photographic documentation of the damage and that you retain the original packaging. If the item was insured for transit we will also assist in any insurance claim.