Returns Policy

If you receive a work of art and decide it is not right for you, we are here to help with a refund, exchange or gallery credit. 

Change of Mind

Should you change your mind, our returns policy is: no questions asked, seven days money back. Depending on the work of art and what suits you, exchange or gallery credit could also be options. 

  1. Within seven days of receiving your work of art, contact us via email (hello@artandcollectors.com) or phone (0499 184 964) to arrange a refund, exchange or gallery credit. 

  2. Send the work back to us using the same packaging in which it arrived. 

    1. Please ensure the work remains in the same condition in which it was sold. 

    2. The collector must pay return postage. 

  3. Once we have received the work and checked its condition, we will issue a full refund on the work of art, exchange or gallery credit. We do not however refund delivery costs.

A Work is Defective 

If you believe that the work of art does not match our description online, you can also request a refund. 

  1. Contact us within 24 hours of receiving the work with a written description of the defect, your name, invoice number and at least three photographs of the work. 

    1. A defect is an aspect that differs from what’s listed or photographed online. It is up to the discretion of Art & Collectors to confirm what constitutes a defect.

    2. Please send a photograph of the work in full (1–2 metres away from the work) and two up-close photographs of the defect. 

  2. Send the work back to us using the same packaging in which it arrived. 

    1. In cases where a work is defective, we are happy to cover the cost of return postage.

    2. It must be returned to us in the same condition in which it arrived. 

  3. Once we have received the work and checked its condition, we will issue a refund, exchange or gallery credit. 

A Work is Damaged in Transit 

In the unlikely event that a work of art arrives damaged in transit, your first port of call should be the courier. We recommend opening your work of art as soon as possible and photographing any damage to send to us and the courier. If it was insured for transit, we’re happy to help with your insurance claim.

Commissioned Works of Art

In cases where you have commissioned a work of art through Art & Collectors, refunds are not possible. That said, throughout the commissioning process, there will be ample opportunities to refine your idea and collaborate with the artist, ensuring the finished work aligns with your vision.